Shipping Policy

Thank you for shopping with Empack USA Corp.

Order Processing

Orders are typically processed within 1-2 business days after payment has been received.

Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods

We offer standard and expedited shipping options during checkout.

Shipping is handled through trusted carriers such as USPS, UPS, and FedEx.

Delivery Times

Estimated delivery times are:

·        Standard Shipping: 2–5 business days

·        Expedited Shipping: Based on the service selected during checkout

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, or other unforeseen circumstances.

Shipping Rates

Shipping costs are calculated during checkout based on your order and delivery location.

Pallet orders qualify for free shipping. The product quantity per pallet depends on the size and weight of the product.

Eligible promotions, including free shipping offers, will be applied automatically.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Delivery Information

Most orders do not require a signature upon delivery.

You may include delivery instructions during checkout; however, we cannot guarantee that the shipping carrier will follow all requested instructions.

International Shipping

International shipping may be available to select destinations.

Customers are responsible for any applicable customs duties, taxes, import fees, or brokerage charges required by their country.

Lost or Delayed Packages

If your shipment appears to be lost or significantly delayed, please contact us. We will work with the shipping carrier to investigate and help resolve the issue.

Questions?

For any shipping-related questions, please contact us at info@empack-usa.com.